Crowe Horwath LLP

  • Office Operations and Administrative Manager

    Location US-IL-Chicago
  • Company Overview

    Your Journey at Crowe Starts Here:

    At Crowe Horwath LLP, you have the opportunity to deliver creative solutions to today’s complex business issues. Crowe’s accounting, consulting, and technology personnel are recognized for their expertise and understanding of process frameworks and enabling technologies, along with their dedication to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our dedication to career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.” We are 75 years strong and still growing. Come grow with us!

    Position Summary

    Office Operations and Administrative Manager - Chicago


    This working manager position is responsible for providing office management and administrative and operations support to the office. The position requires extensive administrative, people, communication, organizational, planning and project management skills. This position leads the local office services team that supports the operational areas of front office, meeting and mobility services, mail and production, records and tax processing. Reports to the Regional Manager, and is a member of the Global Services (GS) team. 




    Team Leadership

    • Lead and manage the local office services team including career development, performance management, and establish team vision and goals.
    • Lead local team meetings including agenda focused on learning, cross-training, team building, and sharing information and best practices.
    • Serve as hiring manager for local office services including preparing position descriptions, role and responsibilities documents and new hire integration plans.
    • Review time and expense, deliverables and work flow with team to ensure adequate coverage relative to office support needs.
    • Serve as contact for local project support or special projects aligning resources based on skill, availability and interest.
    • Continuously assess staffing and skill needs and local services provided to internal clients.
    • Serve as liaison between leadership and other client service professionals to better understand support needs and develop operational support plan based on these needs.
    • Evaluate and encourage process improvement to provide effectiveness as well as design, enhance or implement core work processes and work flow to improve operations services delivery.


    • Working manager, able to provide project and administrative support to business practice groups and assistance in operational areas including, front office, meeting and mobility services, mail and production, and records.
    • Edit letters, reports, and other documents in Microsoft Word using various styles with multiple page layouts, headers/footers, and charts/graphs/tables.
    • Prepare, edit and format PowerPoint presentations and Excel spreadsheets using advanced features and functions.
    • Create, edit and format .pdf files using Adobe Professional.
    • Prepare and manage various office reports including data compilation, analysis and reconciliation.
    • Plan, lead or participate in meetings, webcasts and conference calls to support business practice groups.
    • Produce documents, including scanning, photocopying, binding, assembly and delivery upon completion.
    • Administer content and materials on SharePoint sites including document management.
    • Utilize tracking systems to ensure all time and materials are recorded, project work is prepared and tracked, and project instructions and client interactions are fully documented.

    Operations and Office Management

    • Responsible for business planning and strategic office initiatives in collaboration with the office managing partner including employee welfare activities, charitable contributions and civic and local sponsorships.
    • Collaborate with other offices in the geography to plan combined employee events and activities.
    • Manage expenses within the local operating budget including coding and approval of invoices.
    • Responsible for implementation of firmwide policies, standards and compliance at the local office level.
    • Manage various local office and firm projects from start to finish including developing project plans, communications and follow-up.
    • Manage new hire local office orientation, new hire planning and set-up process.
    • Manage day-to-day local office operations and facility management including working with Firmwide Services on space improvements and design, space utilization reporting and safety and security.




    • College degree is highly preferred.
    • Ten or more years of experience as an office operations and administrative manager in professional services financial or accounting firm environment.
    • Ten or more years of experience as a performance manager, leading, coaching and developing teams.
    • Strong people services skills with focus on team building, career development and recognition.
    • Highly effective and polished oral and written communication skills and competency in grammar and attention to detail.
    • Leads through example by establishing goals and driving results quickly through excellent coaching and facilitating.
    • Extensive administrative background with experience working on documents, including reviewing for quality assurance and managing projects and initiatives within office administration and operations.
    • Intermediate to advanced level of expertise in Microsoft Word, PowerPoint, Excel, Adobe Professional, Outlook, and web based applications are required. Expertise in Visio and SharePoint is preferred.
    • User expertise of office technology equipment such as video conferencing, MFD’s and LCD projectors.
    • Desire to leverage technology to solve business problems.
    • Ability to teach and guide others on use of software, tool and process and utilize both technical and interpersonal skills to assist clients.


    • Strong leadership, organizational and analytical skills.
    • Strategic awareness and planning abilities.
    • Strong project management skills with the ability to leverage others in order to complete projects.
    • Ability to understand and strictly adhere to the quality standards and procedures established by Crowe Horwath, including brand standards and guidelines.
    • Ability to handle key assignments of confidential nature and maintain highly confidential information.
    • Ability to build professional and respectful working relationships at all levels internal and/or external to the organization.
    • Exercise a high degree of discretion, technical competence and administration ability.
    • Ability to establish credibility, be decisive and resolve conflict.
    • High energy level, comfortable performing multifaceted projects in conjunction with normal activities
    • Work well independently and in a team with positive attitude, professional presence and exceptional customer service.
    • Demonstrate openness to new challenges and opportunities and continuous learning.
    • Excellent interpersonal skills; ability to get along with diverse personalities; exhibits tact, professional attitude, maturity and flexibility.
    • Ability to function in high stress situations attributed to tight deadlines and multiple client needs or team needs.
    • Use extensive knowledge of business practices and priorities to proactively respond to daily issues and requests as authorized, keeping them apprised of critical issues.


    • Able to work flexible hours and schedule including Saturdays and late evenings based upon project work and peak busy times.
    • Ability to travel based on business need, training, meetings, etc.
    • Estimate an annual average of 10-15% overtime.

    About the Team:


    Global Services (GS):  Global Services (GS) executes strategies to create an exceptional client experience, greater synergy and high quality support to our people across the firm through a connected group of individuals who are deeply specialized in the areas of office operations, business support, project services, production, real estate, travel and tax processing; aligned geographically or globally.


    Our Benefits:

    At Crowe, we know that great people is what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you.


    How You Can Grow:

    We will cultivate your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach who will guide you in your career goals and aspirations. Learn more about where talent can prosper.

    Visit Crowe Careers to find out how you can grow your career and make an impact every single day.


    More about Crowe Horwath:

    Crowe Horwath LLP ( is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Horwath International, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.




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