Crowe Horwath LLP

  • Technology Solutions Lead - Tax

    Location US-IL-Oak Brook Terrace | US-IL-Chicago
  • Company Overview


    At Crowe Horwath LLP, you have the opportunity to deliver innovative solutions to today’s complex business issues. Crowe’s accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their dedication to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our dedication to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.” We are 75 years strong and still growing. Come grow with us!

    Position Summary

    Technology Solutions Delivery Lead functions as a primary point-of-contact and technology subject-matter expert in collaboration with the Crowe Horwath Tax practice to develop and deliver process improvements and related technology solutions.


    Provides direction and thought leadership for initiatives, projects, problems and activities related to the identification, analysis, selection/development, implementation, training and ongoing support of technology tools / service delivery platforms used by Tax professionals in providing direct client services.


    Ensures that mission critical applications are developed and supported in a manner that allows the Tax Business Unit’s various service lines to collaborate with their clients and deliver market differentiated services.  Communicates to Tax leadership (or appropriate stakeholders) on any upcoming projects, maintenance, changes, etc. coming out of the Information Services (IS) organization that will impact the Tax practice and help mitigate any impacts.


    On behalf of these constituents, this role works within and across IS as an internal consultant and advocate to develop priorities and ensure strategic and tactical goals defined by the Tax Business Unit are met, consistent with firm wide strategies and architectures.  This includes managing any current or future demand for IS resources (human, technical or financial) through the development and management of a Tax portfolio of activity.


    Coordinate and integrate Tax information technology enabling processes with revenue-generating technology platforms managed by our internal Applied Technology Business Unit (AT), software-as-a-service or other third-party providers.


    Business and Technical Architecture Development and Delivery


    Work with others, including outside parties where appropriate, to gather and synthesize information / requirements to develop a Tax-specific Roadmap in support of operational and market strategies that is aligned with the enterprise architecture.  This roadmap should be inclusive of the needs of all of Tax’s solutions, industries, competencies and affiliates.


    Perform research and provide recommendations in connection with the definition of Crowe's Tax Service Delivery Platform. 


    Work in conjunction with the Enterprise Architect and Business Analysts to recommend solution architectures.


    Coordinate and act as a bridge between the Tax BU, IS, Applied Technology, and the other BUs to ensure that information is shared, technology is potentially extended and Tax is represented in any projects or planning that may impact the Tax practice.  Work in conjunction with the Tax representatives/leadership to ensure that Tax is aware and knowledgeable of IS projects that will have impacts, or potential benefit, for the BU.


    Contribute to the development of an overarching information architecture that supports business intelligence driven needs, including client and industry benchmarking.


    Consult with security and infrastructure team members to ensure that solutions are designed to be highly available, deliver best-in-class response time performance, meet security requirements of typical contracts for Tax’s client base, comply with all country-specific security and regulatory requirements and support global delivery engagements.


    Work with the IS Business Relationship manager to coordinate the prioritization of Tax initiatives with Tax stakeholders, Applied Technology leadership, and other IS personnel. 


    Solution Delivery, Improvement and Support


    Provide thought leadership and technical direction for the firm's purchase, development / modification and implementation of Tax Service Delivery Platform and firm wide components needed to support Tax and its various go-to-market product / service lines worldwide.


    Contribute to the analysis of business processes, definition of requirements, RFP development, and evaluation of third-party applications.


    Respond proactively to identify, recommend, prioritize and deliver functional changes to increase operational efficiency, effectiveness, security, and recoverability.


    Work with Tax Solution Leaders to qualify and prioritize application modifications, enhancements, and upgrades.


    Provide oversight and thought leadership to drive effective solution adoption and ensure accurate software licensing. 


    Contribute to the development of budgets and timelines for specific projects. Work with Project Managers and Executive Sponsors to resolve conflicts and issues between deliverables, other projects, and other activities.


    Monitor support services for Tax-related applications to ensure performance levels meet agreed upon service levels. Periodically validate the adequacy of service levels and work with others within IS to institute modifications as necessary.  


    Provide thought leadership to maximize the value realization of our technology investments through awareness training, the implementation of custom add-ons, and/or modifications.


    Due Diligence and Integration Efforts


    With respect to the technology tools of acquired firms, contribute to the identification of all comparable and unique Tax service delivery tools, and make cost-effective recommendations for the approach and timing to rationalize disparate tools. Oversee related conversion, implementation, training and support activities.


    Market Intelligence


    Maintain and share market intelligence and knowledge of applicable software, including those deployed by our competitors. 

    Gain competitive intelligence and represent Crowe's "contribution to the profession" by participating in and developing relationships among peer ITA (Information Technology Alliance) member firms. 

    Participate in Vendor User Groups related to Tax specific software solutions or enterprise technology that would benefit the firm.  




    • Strong understanding of Tax industry solution offerings, including experience with regulatory-based and Tax methodology software solutions.  Including current vendors (“the market”), emerging trends and technology consulting partners in this space.
    • Ability to translate business requirements into RFPs and systems specifications (or to match them against third-party solution functionality) using techniques such as group facilitation; requirements elicitations and ranking; modeling, charting and prototyping.
    • Experience with process improvement techniques and the ability to develop improvement action plans with groups.
    • Experience developing business-based Roadmaps, architecting solutions, navigating complex IS organizations, and prioritizing portfolios of competing priorities. 
    • Must have experience and understanding of programming logic, data structures, workflow, data mining, analysis and reporting methods; technical writing and presentation.
    • Ability to build strong working relationships at all levels, internal and/or external to the organization, including demonstration of a win-win approach and sense of urgency to meeting business requirements and solving conflicts. 
    • Effectively adapts to and drives change. 
    • Strong written, oral, presentation, and facilitation skills.  Is comfortable working with and presenting to large groups
    • Detail orientated, with strong time management skills
    • Exerience leading virtual teams and developing others through training. 
    • Professional services/consulting industry experience. 
    • Experience working in an organization with global operations.
    • Bachelor’s degree required, with a concentration in business, security, or technology preferred.
    • Must be able to travel to remote locations.



    At Crowe, we know that great people is what makes a great firm. We value our people and offer employees a comprehensive benefits package.



    We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations.



    Crowe Horwath LLP ( is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Horwath International, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.





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